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Call Centers Booming in North Texas

Written By Unknown on Sabtu, 09 Maret 2013 | 16.26

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Customer service call center jobs, long outsourced to workers overseas, are coming back to the United States and bringing employment opportunities to the Metroplex.

For years companies shipped these jobs to other countries like India and the Philippines because it cost less, but that's not the case anymore.

"It's about 15 percent cheaper to do it onshore than offshore now," said Mary Murcott, president and CEO of Fort-Worth based Novo 1.

There are about five million call center jobs in the United States, which represents about four percent of the United States work force, Murcott estimated.

Texas has about 450,000 of these jobs, the most of any state, according to the Professional Association for Customer Engagement.

Novo 1 is one of an estimated 200 major call centers in North Texas, with 50 representatives or more.

Murcott said these are mainly middle class jobs, which often don't require a college education.

"Middle class jobs actually have trickle-down effect and create other jobs," Murcott said. "It's good for people to have middle class jobs because they feed the rest of the economy."

And that's good for the region and the country.

Even President Obama spoke about making "America a magnet for new jobs" in his State of the Union address.

One reason call center jobs are returning to the United States is because wages abroad have gone up annually.

"What's happened is the wages off shore have gone up 10, 15, 20 percent a year," Murcott said.

Plus, American consumers complained their problems were not getting solved by representatives overseas.  And technology has gotten better.  Simple calls like password resets are now automated, or consumers can get their answers online.

"What are left are the contextually sensitive complex calls.  And that's what needs an American who understands American way of life, to be able to answer those calls," Murcott said.

"We really have that, you know, just American spirit that ability to empathize and then to go in and do the best we can to make sure we're solving whatever problems it is that the person on the other end has," said Deidra Walker-Peany, who works Aegis, another call center company in Irving.

Walk the office of Aegis, or any call center, and hear a steady hum of conversations.

Catchphrases like, "May I help you?" and, "Thank you for calling," are a constant.

It's a rhythm with row after row of customer service representatives wearing headsets, looking at computer screens and talking to customers about everything from health insurance to utilities to roadside assistance.

Ironically, Aegis is based in India, but half of its business is in the United States, according to CEO Sandip Sen, making call centers in the U.S. necessary.

"Our largest concentration of call center agents in the United States is in Texas between Irving, here, and Kileen," Sen said, adding that the DFW area is an ideal location for its American hub.

"It has a large labor pool.  Second, I think the cost of living here is much [more] affordable as compared to the East and the West Coast.  Third, for a company, which has clients all across the U.S., this is almost in the center, you know about three-and-a-half hours to New York and three-and-a-half hours to San Francisco," said Sen.

The Lone Star State's southern hospitality is a draw for call centers as well.

"We've had people from other states come and say we want some of that Texas charm on the phone," said Murcott.

Walter Jamison, a father of two, has that charm.  He has worked as an insurance agent at Novo 1 for more than a year.  He had to do a typing test, an interview and a voice test to get the job.

"I have a speaking voice for this type of job," Jamison said with a smile.

He also said he has the patience to handle angry consumers. That even-temper and empathy resonates with Americans seeking customer service help and may be the reason call centers are expanding in the United States.

"Kill them with kindness. Apologize. Please, thank you.  That always works," he said.

For more information on careers with Aegis, click here.  For information on careers with Novo 1, click here.


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Police: Grandma in Amber Alert Arrested in FW

Scott Gordon, NBC 5 News

Bonnie Benton Miller, center, is suspected of abducting her grandchildren, 2-year-old Nevaen Kimora Simpson, left, and 1-year-old Jordan Malik Simpson. They are believed to be in a silver, four-door 2005 Honda Accord with Texas license plate CYX069.

Amber Alert Canceled for Houston...

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An Amber Alert issued for two Houston County children has been canceled.

Authorities on Thursday issued the alert for two toddlers, 1-year-old Jordan Malik Simpson and 2-year-old Nevaen Kimora Simpson, who were believed to be with their grandmother.

Police found Bonnie Benton Miller and her two grandchildren in Fort Worth near the 900 block of East Richmond Street at about 3:30 p.m. Friday.

Miller was arrested, and the children were taken into temporary Child Protective Services care.

The children's father is traveling to Fort Worth to meet with CPS officials and get his children, Fort Worth police said.

On Thursday night, KPRC-TV in Houston reported that Miller had refused to return the children to their father after a Christmas visit. Their father recently received sole custody of the children after their mother died, and Miller left with the children while court proceedings were being finalized, authorities said.

Miller's brother told NBC 5 that she had cared for the children all along and never would have harmed them.

While the Amber Alert was issued from Houston County, officials said Miller had relatives in North Texas, KPRC reported.

NBC 5's Scott Gordon contributed to this report.

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Drunk NJ High Schooler Assaults 3: Police

NBC10 Philadelphia - Chris Cato

Drunk in the Classroom! Pennsville, N.J. police say a high school senior went on an intoxicated rage, shoving the principal and seriously injuring the school nurse. NBC10's Chris Cato reports.

Alleged Drunken Rampage at NJ High School

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A New Jersey high school senior faces assault charges after he allegedly broke a school nurse's hip while in a drunken rage.

Since Wednesday was an exam day, seniors were allowed to arrive to Pennsville Memorial High School late.

Pennsville Township Police told NBC10's Chris Cato that the 17-year-old and his friend Manpreet Singh, 18, used the opportunity to get drunk.

The 17-year-old, who wasn't identified because he is a minor, began to act belligerent in class.

"They took him from the classroom and took him to the principal's office," said police Lt. A.J. Cummings.

Sources told Cato that when the boy was confronted with a Breathalyzer test that he went nuts and shoved the principal. He then allegedly burst out the office door, knocking down school nurse Marilyn English.

English, 68, suffered a broken hip and remained in South Jersey Healthcare – Elmer Hospital tonight. Cato spoke to her by phone.

"I'm doing as well as can be expected for the type of injury it is," English said.

She told Cato that the boy never stopped. Police sources say he kept going right out of the building. Police say they later picked him up around 11:20 a.m. but not before he kicked an officer.

The 17-year-old faces three assault charges, disorderly conduct and alcohol charges while Singh, who police say supplied the alcohol, faces an alcohol charge.

The Pennsville School District had no comment on what discipline both teens could face.

Neither teens' parents wanted to talk to NBC10. The minor's mother slammed the door on Cato and Singh's mother had no comment.

As for the school nurse hurt during the teen's alleged rage, English told Cato that she hopes the action of a couple students doesn't reflect on the majority of students saying this was an "isolated" and "abnormal" incident.

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New Bill Aims to Limit Squatters' Abuse of Obscure Law

Written By Unknown on Jumat, 08 Maret 2013 | 16.26

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A string of squatters attempting to use an old law to legitimize taking over empty houses has inspired a new bill that aims to prevent copycats from following in their footsteps.

While some of the more high-profile squatting cases—like that of Kenneth Robinson, who made headlines last year for flaunting his "$16" Flower Mound house—have faded from the spotlight, their examples continue to linger.

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David Cooper has been convicted of theft and burglary after he tried to claim squatters' rights on a house using an obscure state law.

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David Cooper has been sentenced to 90 days in jail, 10 years' probation and a $10,000 fine for trying to claim squatters' rights on a house using an obscure state law.

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"It's still going on in Denton County, we've heard about it in Houston. I get calls regularly from Alabama, Kentucky," said Tarrant County Constable Clint Burgess, who had to study up on the law of adverse possession when apparent squatters, including Robinson, began presenting him with obscure affidavits two years ago.

"We had never seen anything like it," Burgess said.

When filed under appropriate circumstances, an adverse possession affidavit can initiate a path toward legal ownership of neglected property—from a tract of unused farmland to a vacant lot. As the law stands now, after making the initial filing, a person must openly—as opposed to covertly—use and care for the land for several years without being challenged by the property's actual owner before the title can change hands.

But as empty, foreclosed homes became more abundant throughout the country in the wake of the financial crisis, some savvy squatters attempted to use the law to justify moving in to unoccupied houses.

"People made the claim that the property is abandoned and therefore I can take it," Burgess said.

Tarrant County has managed to crack down on the practice by refusing to accept the affidavits at the county clerk's office and prosecuting abusers. But Burgess encouraged State Sen. Jane Nelson, who represents Denton and Tarrant counties, to sponsor legislation that would prevent the scam from bleeding into other parts of the state.

Under the new law, filed last week, anyone interested in gaining ownership of an unused property would have to send written notice to the last known address of each person who holds an interest in it, from mortgage lenders to homeowners.

"This bill simply states what a reasonable person would expect—that property does not convey simply by squatting," Nelson wrote in a statement.

Legal experts say that, even as the law stands now, the chance of an adverse possession claim actually helping squatters gain ownership of an abandoned or foreclosed home, is nearly impossible.

"If somebody goes into a property and does not have the legal right to do it, that person may be a criminal trespasser," said Rick Zelman, managing partner of Sacher, Zelman, a law firm in Miami, where similar problems with adverse possession claims have spiked.

Criminal trespass concerns aside, a prospective new owner would still have to live openly in the targeted home for a fixed number of years without being challenged by neighbors, a bank or whoever abandoned the property for the process to proceed.

"It's not going to work," said Zelman. "You're not going to be there that long."

While a squatter may not stand a chance to legally acquire a home he entered illegally, the use of adverse possession affidavits has still slowed down what is typically a straightforward process—swiftly filing a charge or a warrant against the suspected squatter.

"It is, in my opinion, a device to use portions of the civil law to attempt to confuse either a court or sheriff from ultimately ejecting you off of a property," Zelman said.

That sort of confusion allowed some of the initial North Texas cases to remain in legal limbo for weeks, and in some cases months before authorities had the information they needed to evict a squatter.

Constable Burgess recalled the first case he encountered which involved a man who would move into a nurse's home during her frequent work-related trips out of town.

"That's the one that set the whole thing off," Burgess said. "She'd be gone two, three months and a guy basically took this house. It took a lot of legal research, a lot of verification and we learned a lot about the mortgage system."

While the new legislation could thwart the abuse of adverse possession in Texas, it remains a problem in other areas of the country still recovering from the foreclosure crisis.

Confusion over Florida's adverse possession law recently enabled Andre Barbosa, a Brazilian national, to squat in a $2.5 million Palm Beach County home for more than a month before being evicted. When police responded to reports of a squatter, they walked away noting that he had presented them with adverse possession paperwork, the Sun Sentinel reported. Since no one saw  Barbosa break into the home, it was considered a civil matter and the issue went unresolved for weeks before police gathered what information they needed to finally evict him.

Local officials said the problem went far beyond just one high-profile case.

"It's an incident that's becoming a lot more common in our area dealing with situations where we have a property owner who claims he gave no authority for individuals who have taken possession of their property," Commander Manuel Morals of the Miami Police Department told NBC Miami last week. "A common case of what we'll call squatters."

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Man Charged with Vehicular Manslaughter in NYC Crash that Killed Couple, Baby

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A man arrested in connection with a car crash in New York City that killed a rabbinical college student, his pregnant wife and their baby faced a charge of vehicular manslaughter Thursday, police said.

Julio Acevedo was to appear in front of a judge Thursday night in state Supreme Court in Brooklyn.

He had arrived in New York earlier Thursday after agreeing to be returned from Pennsylvania, where he had surrendered to police in the parking lot of a Bethlehem convenience store a day earlier.

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Pedro Nunez, the livery cab driver whose car was hit by a hit-and-run driver, visited the families of the young couple killed in the wreck. Checkey Beckford reports.

WATCH: Hit-Run Suspect Waives Extradition, Set to Return to NYC

The suspect in connection with the Brooklyn hit-and-run crash that killed a pregnant woman and her husband on their way to a hospital Sunday has waived extradition from Pennsylvania. Julio Acevedo will return to New York to face charges.

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Acevedo was arrested on a charge of leaving the scene of an accident but had been expected to face more serious charges. The New York Police Department said the charges would include three counts each of criminally negligent homicide of leaving the scene of an accident.

Acevedo was accused of barreling down a Brooklyn street at 60 mph early Sunday and crashing into a hired car carrying Nachman and Raizy Glauber, who were on their way to a hospital.

The Glaubers, both 21, died Sunday. Their son, delivered by cesarean section, died Monday of extreme prematurity due to blunt-force injuries to his mother, who was seven months pregnant and was thrown from the hired car, the city medical examiner's office said.

The hired car that had been carrying them had a stop sign, though it's unclear whether the driver stopped. The driver was knocked unconscious.

At an appearance in Pennsylvania, Acevedo, 44, told Judge Kelly Banach that he had finished the 11th grade, was unemployed and lives in Brooklyn with his mother. He wore an orange jumpsuit and was shackled at the ankles and wrists.

His surrender was brokered by a friend who had been in touch with police earlier Wednesday. The friend met officers at New York's Grand Central Terminal and led them to Acevedo in Bethlehem, about 80 miles away, police said. The friend had told police that Acevedo would surrender after consulting an attorney, but there wasn't one with him when he turned himself in, police said.

Acevedo told the Daily News that he was fleeing a gunman who was trying to shoot at him when his borrowed BMW slammed into the Glaubers' hired car. He told the newspaper he fled because he was worried he would be killed. But police said there were no reports of shots fired in the area at the time of the wreck.

The couple belonged to a close-knit ultra-Orthodox Jewish community in Brooklyn, which is home to the largest community of ultra-Orthodox Jews outside Israel, more than 250,000. They were members of the Satmar Hasidic sect.

Nachman Glauber, whose family founded a line of clothing for Orthodox Jews, was studying at a rabbinical college. Raizy Glauber grew up in a prominent rabbinical family.

The couple's son was buried Monday near their graves, a community spokesman said. About a thousand community members turned out for the couple's funeral a day earlier.

___

Associated Press writer Michael Rubinkam in Bethlehem, Pa., and photographer Mary Altaffer contributed to this report.

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Police: Grandma in Amber Alert Has Family in Garland

DPS and NBC 5

Bonnie Benton Miller, center, is suspected of abducting her grandchildren, 2-year-old Nevaen Kimora Simpson, left, and 1-year-old Jordan Malik Simpson. They are believed to be in a silver, four-door 2005 Honda Accord with Texas license plate CYX069.

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Authorities say a Texas grandmother suspected of kidnapping her two Houston County grandchildren has family in Garland.

Authorities issued an Amber Alert on Thursday for the two toddlers, 1-year-old Jordan Malik Simpson and 2-year-old Nevaen Kimora Simpson.

KPRC-TV in Houston reports that Bonnie Benton Miller refused to return the children to their father after a Christmas visit. Their father recently received sole custody of the children after their mother died, and Miller left with the children while court proceedings were being finalized, authorities said.

Jordan Simpson is black and has black hair and eyes. He is 1 feet 6 inches tall and weighs 20 pounds.

Nevaen Smith is black and has black hair and brown eyes. She is 3 feet tall and weighs 35 pounds. Investigators say she was last seen in a light-colored jack, a pink or red shirt and black pants.

Miller, 48, has black hair and brown eyes. She is 5 feet 6 inches tall and weighs 183 pounds.

Investigators said they believe Miller and the children are in a silver, four-door 2005 Honda Accord with Texas license plate CYX069.

KPRC reported that Miller was last heard from in Kennard. In addition to her relatives in Garland, she has friends in Houston, the station reported.

Anyone with information on the case should contact the Houston County Sheriff's Office at 936-544-2862.

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Father Arrested at School, Charged With Threat

Written By Unknown on Kamis, 07 Maret 2013 | 16.26

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A Richland Hills man is back in the Hurst jail after going near an elementary school that he allegedly threatened in text messages to his former wife in January.

Alexius Tavo, 29, went to his son's school, Donna Park Elementary School, on Wednesday even though an emergency protective order prohibited from coming near any Hurst-Euless-Bedford Independent School District campus, facility or event.

The school district said he arrived near campus with his former wife.

"He was in a parked car 160 feet away from the school," district spokeswoman Judy Ramos said. "He was not to come within 200 feet."

Under his former wife's protective order, Tavo was not to be within 200 feet of the school or any other district campus, facility or event.

"We absolutely took his threats seriously," Ramos said. "Student and staff safety is our top priority. Students can't learn [and] teachers can't teach if they're not safe."

Tavo was taken into custody at about 11 a.m. He had been released from the Hurst jail just last week after being in custody for 45 days following his arrest in January on threats against his former wife.

According to a Hurst police report, Tavo's former wife agreed in January to take him to the Tarrant County Courthouse but changed her mind he began to text her threatening messages, including threats against the school.

According to the document, one of the texts said:

"I will get a machine gun soon. Get a bunch of bullets then goin to (redacted) school and murdering as many ppl as possible. Kids and all."

Another text said:

"This is the last u hear from me. Change (redacted) schools. Cuz soon im gonna go to his school walk in start unloading. Never look back. ... I (expletive) hate you more than ever. And im gonna put a letter in my pocket saying this your fault."

In an interview with police, Tavo said he couldn't recall sending some of the text messages. He said he drank 10 40-ounce beers in an eight-hour span and smoked marijuana on Jan. 16, the day they were sent.

The report said Tavo admitted he normally sent his ex threatening messages:

"Several times he pointed to the photographs of the text messages and said this is normal and that was how they argued. But when I asked if it was normal for him to threaten to murder people and shoot people at a school, he said it was not. He admitted he had threatened to kill (redacted) before when arguing. He also admitted to threatening to kill himself. He said he was suicidal and wanted help."

Police say Tavo cried throughout the interview in January, but that said he did not say anything Wednesday about why he was at the school.

Ramos said parents were notified last week, when Tavo was set to be released, that a threat had been made against the school. Ramos said a Hurst police officer has been at the school each day since then as a precaution.

Parents said they had received the letter but were disappointed they didn't get more information.

"I understand why they didn't give a whole lot of detail, don't want everybody panicking," Amanda Jackson said. "It would be nice to know earlier, but then I would have just worried for a month."

Jackson, who has a child at the school, said she was a little unnerved to hear Tavo had shown up at school on Wednesday.

"You have to send your kids to school, but now I don't want to," she said.

Tavo is being held on a $150,000 bond for charges of violating a protective order and making terroristic threat.

In January, Tavo was only charged with threatening his former wife, but Sgt. Craig Teague said the department has been investigating the second charge.

"We've had some parents come up and voice their concerns and their reasoning," Teague said. "We since have met with district attorney's office, and we're going to try and proceed on with a charge for the school itself."

Teague said the terroristic threat charge was filed on Wednesday afternoon. Officers will continue to have a presence around the school in question even though Tavo is in jail, he said.

Police documents say the FBI has been notified about the threats. They also say that Tavo does not have direct access to a firearm but knows people who have access to weapons.

The police report also indicates that Tavo has a lengthy criminal record and was arrested in January on outstanding warrants from Bedford.

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NBC 5 News Crew Witnesses Woman's Beating

Ken Kalthoff, NBC 5 News

Patrick Knox (inset) is in jail and his wife is in the hospital after a brutal beating in the parking lot of the Collin County Courthouse. There were many witnesses to the beating including an NBC 5 photojournalist.

Many Witnesses in Courthouse Assault

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NBC 5 Crew Witnesses Woman's Beating in Courthouse Parking Lot

Patrick Knox (inset) was arrested outside the Collin County Courthouse after an NBC 5 News crew witnessed him beating Shenkque Nash-Knox, she was left lying on the ground in the parking lot (right).

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An NBC 5 News crew covering the Deion and Pilar Sanders custody battle got caught up in a different story outside the Collin County Courthouse in McKinney Wednesday morning.

NBC 5's Kendra Lyn and her photographer were yards away when a fight broke out between a husband and wife in the parking lot.

Lyn said the man seriously beat the woman and pulled her hair and once she was down on the ground he repeatedly kicked her --- at least seven times according to NBC 5 photojournalist Kerry Smith. He and other people at the courthouse rushed to stop the man.

Smith recorded video just moments after the incident as deputies from the courthouse put Patrick Knox in cuffs.

Meanwhile the woman, identified as Shenekque Nash-Knox, laid on the ground for some 20 minutes. She was taken to Baylor Medical Center in McKinney for treatment.

Nash-Knox's attorney told NBC 5 she was at the courthouse because she's a defendant in a car burglary trial. Her attorney, Andrew Peveto, said he believes Knox may have thought Nash-Knox was going to implicate him in the crime and wanted to silence her.

Because of the altercation in the parking lot, the judge sent the jury in the car burglary trial home.

Knox faces three felony charges for assault on a family member, aggravated assault and retaliation.

NBC 5's Ken Kalthoff contributed to this report.

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Animal Cruelty Cases Get Special Prosecutor Unit

Written By Unknown on Rabu, 06 Maret 2013 | 16.26

Ken Kalthoff, NBC 5 News

The Dallas County District Attorney received a $200,000 gift to open an animal cruelty unit which will focus strictly on crimes involving animals.

Dallas Opens Animal Cruelty Unit

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Animals will no longer have to compete with people for case attention at the Dallas County District Attorney's Office.

County commissioners on Tuesday accepted a $200,000 gift from the organization Safer Dallas to fund an animal cruelty unit that will strictly focus on cases involving harm to animals.

"We at the DA's office are excited and eager," First Assistant District Attorney Heath Harris said. "We're going to come down, and you and people need to know that you will be prosecuted."

Animal advocate Jonnie England, who has participated in several high-profile cruelty cases in the past, praised the special unit.

"I think we'll see more cases being prosecuted and more swiftly," she said.

Animal activists say the unit may help people, too, because animal abusers are also more likely to commit violence against humans.

"It's just a vicious cycle, and we really need to send a message about this and educate the public why it is important," England said.

The unit will include one prosecutor and one investigator. Outside investigators with the Society for Prevention of Cruelty to Animals will work with the unit, too.

"These animals can't testify," said James Bias, SPCA of Texas president. "You can't put this puppy on the stand and tell me what happened, so we have to look for specialized evidence. They're going to know how to prosecute the criminal cases."

The donation will supply one year of funding for the animal cruelty unit, but county commissioners said they are committed to keeping it going.

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TSA to Permit Small Knives, Golf Clubs on Planes

Types of knives permitted by the TSA.

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The U.S. Transportation Security Administration announced that it will allow small knives and other previously restricted items like golf clubs and hockey sticks on the plane for the first time since the Sept. 11 attacks.

"This is part of an overall Risk-Based Security approach, which allows Transportation Security Officers to better focus their efforts on finding higher threat items such as explosives," the TSA said in a statement.

For full U.S. news coverage, visit NBCNews.com.

Knives must be less than 2.36 inches and less than half an inch at the widest point. Box cutters and knives with locking blades and molding handles are still banned, NBC News reported. The change will take effect April 25.

Overseas passengers will no longer have to check their knives as they pass through the U.S., according to Bloomberg News.

Novelty sports equipment like souvenir bats given out at baseball games and Wiffle ball bats will also be allowed as long as they're less than 24 inches long. Lightweight plastic bats are permitted even if they're more than 2 feet long.

Billiard cues, ski poles and lacrosse sticks will also be permitted.

"All TSA is doing is catching up with the rest of the world," Douglas R. Laird, president of aviation consulting firm Laird & Associates and former head of security for Northwest Airlines told NBC News.

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Venezuela's Fiery Chavez Dead at 58

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Hugo Chávez, Venezuela's fiery president and the most prominent leftist leader in South America, died today after a long battle with cancer.

The 58-year-old, who rose through his country's military ranks and led a failed coup before winning the presidency, died at 4:25 p.m. local time, Vice President Nicolás Maduro said in an address.

"Much strength, much prayer and this difficulty in life must be carried with the greatest of loves that Hugo Chávez Frías planted in our heart," Maduro said on state television after imploring Venezuelans to avoid violence and hate in the wake of the polarizing leader's death.

For more on the death of Hugo Chávez, visit NBCNews.com.

Maduro will assume the interim presidency and will also be the government candidate when elections are called 30 days from now, the country's foreign minister said Tuesday night.

A seven-day period of mourning will begin Tuesday, the government announced just after the president's passing, and his official state funeral ceremony will take place Friday morning.

Top government officials from the defense minister to the central bank chief paid tribute to Chávez on Tuesday night and urged national unity.

"This is a difficult moment, but we need to continue on," central bank chief Nelson Merentes said in an interview. "There were people who were against him, but this is not a moment to concentrate on that. It's one to come together."

Foreign Affairs Minister Elías Jaua said Tuesday night that Chávez's remains would be moved to the Military Academy of Venezuela in Caracas on Wednesday, and funeral services would begin Thursday, with the official ceremony set for 10 a.m. local time (9:30 a.m. ET) Friday.

Chávez died Tuesday following a battle with cancer that brought him to Cuba repeatedly and forced the postponement of his inauguration for his fourth term.

He traveled to Cuba most recently in December after abruptly announcing that he needed emergency surgery for his cancer, which had returned. He underwent a six-hour surgery on Dec. 11, his fourth operation for cancer, and also underwent chemotherapy.

The details of his illness, first treated in June 2011, had been closely guarded secrets, though Venezuela's information ministry did reveal Monday that Chávez was facing a "severe" new infection and trouble breathing.

Before heading to Cuba, Chávez designated Maduro as his preferred successor if he were no longer able to lead. Under the country's constitution, elections should take place within 30 days of a president's death. In the meantime, the vice president assumes power.

Chávez was set to be sworn in for his fourth term on Jan. 10, but in a last-minute move, and amid growing confusion over the leadership of the country, the Supreme Court ruled that Chávez could be officially inaugurated at a later date, with the expectation that his health might improve.

During his 14 years in office, Chávez transformed Venezuelan society through a leftist brand of governing that poured money into social welfare programs and offered free medical care and education to the poor, while broadly nationalizing everything from ranches to the country's largest telecommunications company.

He famously argued once for the seizure of golf courses, too, to free up land for housing, deriding the sport as a bourgeois pastime on his weekly television program. "I respect all sports," he said. "But there are sports, and there are sports."

For many of the nation's poor, he was a hero, and it was their support that won him reelection three times by convincing margins, even as the nation's crime rate soared, inflation lingered above 20 percent and electricity shortages forced regular rolling blackouts.

The country's upper class, professionals and pro-business groups vehemently opposed him, as did press freedom advocates who protested his shuttering of many news outlets and support for laws that would punish "media crimes."

His ex-wife, Marisabel Rodriguez, even campaigned against his move to eliminate presidential term limits — a battle he ultimately won in a 2009 referendum. She told The Associated Press that her intentions weren't personal. "This struggle is against the danger posed by leaving a person in power for a long time," she said.

Chávez's opponents did manage to topple him in a 2002 coup, though his supporters restored him to the presidency a mere 47 hours later — a shocking turn of events that burnished his legend.


In spite of his critics, he continued to garner enough support at home to win elections and, thanks to his nation's vast oil wealth, enough power to be influential overseas.

The son of schoolteachers, Chávez was born in a small farming town in the western province of Barinas on July 28, 1954. He grew up there with several siblings, in a household that struggled to make ends meet.

As a teenager, he became a talented baseball player and landed a spot on a national team, the Criollitos de Venezuela, before earning a degree in military arts and sciences at the Military Academy of Venezuela. 

Chávez joined and quickly rose through the ranks of the country's armed forces and eventually led an elite unit of paratroopers.

During his time in service, he became increasingly angered and vocal about his country's vast corruption and severe economic disparities. By 1992, he had gained a following within the military and led a failed coup against President Carlos Andrés Pérez. The effort landed Chávez in jail, where he remained for two years.

Four years later, he won his first presidential election by a comfortable margin on a populist platform of radical wealth distribution, anti-corruption and anti-imperialism, becoming the youngest president in the country's history.

After taking office he quickly began implementing his vision of nationalization, putting steel mills, farmland and massive chunks of the country's oil industry under government ownership.

The United States was Chávez's top political foe, and he freely and regularly railed against it in colorful televised tirades. In a 2006 speech at the United Nations, Chávez famously referred to President George W. Bush as "the devil," adding that the room "still smells like sulfur" from the American leader's presence the day before.

He later defended his rhetoric, claiming in an interview with Time magazine that Bush had called him worse things. "Tyrant, populist dictator, drug trafficker, to name a few," Chávez said. "I'm not attacking Bush; I'm simply counterattacking."

Chavez also stirred up controversy when he began offering heating oil to poor U.S. communities at steeply discounted rates, earning praise from some U.S. politicians and disdain from others.

Tensions grew between the two nations after Chávez's brief 2002 ouster. He swiftly laid blame on the U.S., and CIA documents uncovered nearly two years later revealed that the U.S. was in fact aware that pro-business groups and their military supporters had been plotting to topple the Venezuelan president.

Though he continued to criticize U.S. foreign policy and capitalist system after President Barack Obama took office, he had warmer feelings for the current commander-in-chief than he did for Bush. In September, he said on state TV that he would vote for Obama if he were from the U.S., adding that he hoped his comments wouldn't prove harmful.

Chávez won his fourth reelection Oct. 7 against Henrique Capriles, who campaigned for ending crime and cutting waste. Chávez won 54 percent of the vote in what was expected to be a tighter race.

"Truthfully, this has been the perfect battle, a democratic battle," Chávez said in a victory address from the balcony of the presidential palace, as he waved a replica of the sword of Simón Bolívar, NBC News reported. "Venezuela will continue along the path of democratic and Bolivarian socialism of the 21st century."

As Chávez's health took a turn for the worse, questions abounded about the future of the Venezuelan president's so-called Bolivarian revolution — inspired by Bolívar's 19th-century revolution for freedom from the Spanish Empire — and its growing influence from Brazil and Uruguay to Argentina and Ecuador.

Fears that his death may embolden opposition groups across Latin America speak to the powerful pull he had gained in the region over his last decade and a half of life.

Chávez is survived by five children. He was married twice — first to Nancy Colmenares, whom he divorced in 1992, and later to Marisabel Rodriguez, whom he divorced in 2007. 

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NRA Title Sponsor for TMS NASCAR Cup Race

Written By Unknown on Selasa, 05 Maret 2013 | 16.26

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The National Rifle Association is taking its relationship with racing to a new level as the title sponsor of a NASCAR Sprint Cup Series race.

The deal with Texas Motor Speedway comes at a time when the NRA is involved in a renewed debate on gun violence in the wake of the December shooting at Sandy Hook Elementary School in Newtown, Conn.

"It's not about politics. It's about sports marketing," TMS president Eddie Gossage said Monday after the announcement of the one-year agreement with the NRA that includes a renewal option.

The April 13 race at Texas, the first scheduled night race in the Cup Series this season, will be known as the NRA 500.

This is not the NRA's first title sponsorship in NASCAR. The group sponsored the second-tier Nationwide race last September at Atlanta, which like Texas is owned by Speedway Motorsports Inc.

"They saw it was obviously a very attractive sports marketing opportunity and seized it. That's what it's all about," Gossage said. "It's about putting on one of the great sporting events in America. I know in Atlanta last year they saluted a lot of the people that make America free. They are going to salute American freedoms and American families with this race. That's their plan so it seemed to be a good fit."

NASCAR said in a statement Monday that "race entitlement partnerships" are agreements directly between the track and the sponsor though NASCAR reserves the right to approve or disapprove those sponsorships.

"The race sponsor for Texas Motor Speedway's April event falls within the guidelines for approval for that event," NASCAR's statement said.

Wayne LaPierre, the NRA's executive vice president and CEO, expressed his excitement about the deal in a video message played during the track's media day. Gossage said LaPierre wasn't able to attend because of a scheduling conflict.

"The NRA 500 is the latest announcement in the long history of a growing partnership between the NRA, Speedway Motorsports and the NASCAR community," LaPierre said. "NRA members and NASCAR fans love their country and everything that is good and right about America. We salute our flag, volunteer in our churches and communities, cherish our families and we love racing. On April 13, we'll all come together at Texas Motor Speedway."

The sponsorship does seem like a natural. It's been a tradition at TMS that the winner of the Cup race gets to fire off a six-shooter in victory lane. And the winner of the pole gets a rifle as a prize.

At the Cup season-opening Daytona 500, Michael Waltrip drove a Toyota with a paint scheme supporting a relief fund for victims of the Sandy Hook shootings.

The Newtown-emblazoned car of Swan Racing was unveiled by NASCAR chairman Brian France in a news conference at Daytona, part of a one-race arrangement for the team. France and his wife announced they would donate $50,000 to the Sandy Hook School Support Fund, which the NASCAR Foundation would match.

Sprint Cup rookie Ricky Stenhouse Jr., who won the NRA American Warrior 300 at Atlanta last September, has no issue with the NRA sponsoring NASCAR races.

"The NRA is our core fan base, and we all have guns, and all us racers love to go out and shoot. It's part of who we are," said Stenhouse, the only Cup driver at TMS media day. "Anytime you have a sponsor that embraces their market and who their core customers are, it's great for us.

"I was able to win the NRA race in Atlanta and those guys were great to work it," he said. "They take their stuff serious, they're concerned with the tragedies that we've had throughout the nation.

"I think they do a great job at working from their side to help things as well. I think it's a great partnership here at Texas."

Gossage said the NRA has been a generous supporter of Speedway Children's Charities, donating more than $500,000 to the charity's Texas chapter since 2000. He said the group has also had past sponsorship with signage at the track.

NRA officials first expressed interest last fall to Texas officials about sponsoring the track's spring race. The event previously had Samsung Mobile as a title sponsor since 2002, but the company didn't renew its contract after last April's race.

Without a title sponsor, Texas had been promoting next month's race as the Texas 500.

"We've had other (sponsor) offers but a lot of people wait and expect you to drop your price. That's not something we do. We're not going to be a discount speedway," said Gossage, not revealing specific details. "They were willing to meet the price. They afford us some great marketing opportunities as well with their membership to reach out to them and try to bring their members to attend the race here."

Gossage said TMS and the NRA reach similar audiences and that he expects a lot of tickets being bought by NRA members and people who support the group's position.

"Obviously we know the NRA well and I can tell you from just looking at the demographics, I can tell you from the social media that I've been sitting here monitoring since that announcement was made, it's probably 99 percent supportive. Some wildly supportive," he said. "The public, it doesn't seem to be they're going to have any issue with it, and I'm not sure why anybody would think they would.

"Like I said, know your demographic and we pride ourselves on being good at what we do," he said. "So we know what we're doing and who we're partnering with."

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Rangers Shakeup a Triumph of "Moneyball" Approach?

Local sports experts say they believe Nolan Ryan will choose to leave the Rangers.

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A local sports columnist says the recent shakeup of the Texas Rangers' front office is a move from the "old school" of baseball to the "new school."

Speculation that Texas icon Nolan Ryan was on his way out began to swirl soon after the Rangers announced that the "team president" job had been stripped from Ryan and added to general manager John Daniels' duties.

Ryan remains CEO and part owner -- for now.

"You go to a couple World Series and you average 93 wins over the last three years," said Randy Galloway, Fort Worth Star-Telegram sports columnist. "Why would you even fool with this thing right now? It's hard to believe."

Galloway says Ryan is "from the old school" and Daniels is "from the new school of baseball."

It seems ownership is siding with the "new school" that is focused more on stats and numbers -- commonly referred to as the "Moneyball" approach -- versus the "old school" that is geared more toward scouting with the human eye and getting a gut feeling about a player, he said.

The two often competing schools seem to have successfully co-existed in Arlington, Galloway said.

The changes could cause Ryan to walk away -- and even join another team.

"Clearly, John Daniels is running the baseball side of things and has the final say, according to ownership," said Chuck Cooperstein, 103.3 FM ESPN Radio personality. "Rick George controls the business side. Where does that leave Nolan Ryan?"

"On first blush, it sure looks like Nolan Ryan is getting pushed out," he said.

Fans are having trouble believing it.

"Nolan Ryan is a proven winner," Monney Martin said. "[Ryan] has enhanced the Texas Rangers to the playoffs and the World Series, which has never happened here. I think it's the wrong decision."

Local experts say the move seems to be less about Ryan and more about keeping Daniels and his staff intact, as some of Daniels' top assistants have been rumored to be on the move to other teams in the near future.

"Maybe this does keep it intact but, at the same time, I find it hard to believe that other teams won't come after these guys, as talented as everybody thinks they are," Cooperstein said.

Galloway and Cooperstein both agree that Ryan will choose to leave.

"My guess is that [Nolan Ryan] will move on, that he'll be leaving the Rangers," Galloway said.

"I can't see Nolan Ryan being a figurehead -- that's not his style. It never has been, never will be," Cooperstein said.


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3 Suspects in Custody After Robbery, Standoff in Dallas

Omar Villafranca, NBC 5 News

An attempted robbery turned into a standoff situation in Dallas Monday night.

3 in Custody After Dallas Police Standoff

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Dallas police responded to a potential robbery that led to a standoff and three arrests Monday night.

It started on the 4700 block of Samuell Boulevard in East Dallas at about 6:30 p.m.

Police say several men tried to rob a gaming house when officers arrived. The men barricaded themselves in the establishment in a brief standoff.

SWAT arrived and gained control of the establishment without any injuries, according to police.

Three men were placed in custody. Police say two men escaped.

Authorities have not released the names of anyone involved.

The investigation is ongoing.

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New Way You Can Track Crime in Dallas

Written By Unknown on Senin, 04 Maret 2013 | 16.26

Mark Schnyder, NBC 5 News

Dallas Police have launched a new effort to help you pinpoint crime down to your neighborhood.

New Way You Can Track Crime in Dallas

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Dallas Police have launched a new effort to help you pinpoint crime down to your neighborhood.

They've joined a national website called, raidsonline.com and people are already taking advantage of the free service. Click on this sentence for a link. 

Other police departments in North Texas that use the service include Coppell, Denton, Euless, Farmers Branch, Highland Village, Richland Hills, Stephenville and all of Collin County.

"I think it's interesting police are doing this to try to address concerns of the community," said Kathryn Hodgekinson of Dallas.   "It may be alarming to look at it and see the crimes in the area but also it would be interesting particularly to know if it were closer in my neighborhood."

Dallas spent a couple of months testing the site before launching it city wide this week. It even provides analysis showing what kind of crimes are happening in particular areas on specific days of the week.

"It's good to know what's going on in your area," said husband and father Damien Gordon. "So it'd be good to utilize on a regular basis to have access to see what's going on in your neighborhood and what you can expect and maybe places where you shouldn't be going, could be helpful I guess if you're looking to purchase a home as well."

Police said the more information they can get out to us the better it is for us. Most seem to agree, but not Janet Bilhartz who says she has no interest in the site or the app.

"I already try to be safe," said Bilhartz. "I lock my doors, I have an alarm system.  Why do I need to know that? What would I do?"

Maybe it's not for everyone, but several people downloaded the app to their smart phones as soon as we told them about it.

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President Bush And Others Honor Van Cliburn

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Pianist Van Cliburn Dead at Age 78

World-renowned pianist Van Cliburn, who was diagnosed with advanced bone cancer in August, died today at the age of 78.

Van Cliburn's Legacy Lives on in Piano Competition

Van Cliburn's musical genius will continue to inspire future generations of classical pianists in the competition named after the Texan, the Cliburn International Piano Competition.

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Editor's Note: Memorial organizers have asked the media to refer to Thomas L. Smith only as Van Cliburn's "friend of long standing."

The service for Van Cliburn was filled with beautiful music and beautiful words from those who knew him the best.

"Over these past two decades, God blessed me by having the privilege of knowing the kindest, most humble and extraordinary, brilliant man," said Thomas L. Smith, Van Cliburn's friend of long standing. "Those years were filled with great joy."

"Van's death is a crater-sized void that is felt around the world, but for me it is the loss of my soul mate, the deepest friendship," Smith said.

Nearly 1400 people packed the Broadway Baptist Church in Fort Worth to hear music from the Fort Worth symphony and tributes from dignitaries. Van Cliburn died Wednesday at the age of 78. He was diagnosed with advanced bone cancer in August.  

The Kilgore, Texas native is best remembered for winning the first International Tchaikovsky Competition in Moscow in 1958, at the height of the Cold War.

For years, Van Cliburn played the piano and won over so many with his music. Today, the music was for him.. and so were the heartfelt words and praise.

"He was gracious and  humble, beloved even by the enemy," said former President George W. Bush.

Van Cliburn played for every President since Harry Truman.

"I know that I was blessed to have befriended this remarkable man and I know Van did his part to spread peace and love," President Bush said.

The president also spoke about Cliburn's achievement in Russia.

"The definition of a diplomat is a person with a temperament marked by tact in dealing with sensitive matters," President Bush said. "Nothing was more sensitive than two superpowers armed with thousands of warheads aimed at each other. Nobody was more tactful than Van Cliburn."

That though was echoed by many.

"In his world, making music wasn't just something he did at the piano, it was something he did to the world around him," Texas Governor Rick Perry said.

"I think the thing that horrified Van the most was envy, made so much sense because in a way, envy is an antonym of generosity, and no one ever showed more generosity than Van," said Sid Bass.

Jose Feghali won the gold medal in Van Cliburn's 7th competition. He remembers knowing about the legendary pianist from a young age.

"My earliest memories of Van were through his playing because my mother had several of his recordings," said Feghali.

As emotional and heartfelt as his tribute was, President George W. Bush was able to sneak in a light joke, when remembering a fond memory.

"On April 11 1994, Van Cliburn helped open the Ballpark in Arlington by playing the Star Spangled Banner" with a smile, President Bush added, "few remember that the home team lost to Milwaukee 4-3."

Among those in the pews were former Fort Worth Mayor Mike Moncrief.

"Van was a good friend of Rosie's and mine," said Moncrief. "And while many knew him as an outstanding world renowned concert pianist, to us he was just 'Van'."

"He was such a giving, kind, compassionate individual that we will miss a great deal," said Moncrief.

NBC 5 Entertainment Reporter Bobbie Wygant interviewed Van Cliburn.

"I wanted to come for, out of respect and love for Van and also I knew that it would be a memorable service," said Wygant.

"I don't see anybody who will fill the void, completely, because he was the total package."

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Door-to-Door Salesman Saves Woman From Fire

Written By Unknown on Minggu, 03 Maret 2013 | 16.26

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A door-to-door salesman selling home fire alarms noticed smoke coming from a Garland home, heard a woman screaming and broke a window to rescue her.

Kaeriel Evans, 18, who has Down syndrome, was inside by herself when the blaze started in the 1600 block of Homestead Place at about 6 p.m.

"I heard this lady yelling, 'Help, help,'" said Corey Anderson, of Rowlett. "I looked down and saw the smoke so I took off running, and -- reaction -- I just started kicking in the windows."

He tried to find her but couldn't at first.

"As far as I went in, I couldn't see nothing," Anderson said. "It was just smoke."

Then, he heard her voice again.

"I heard somebody say, 'Help me, help me,' so I pushed over an entertainment center and kind of went in there and saw the girl and I told her, 'Drop down and come to me.' And she did. And I got her out."

Anderson sells home security systems that include fire alarms, he said. He hadn't yet made it to her house when he saw the smoke and flames.

Evans was transported to Parkland Memorial Hospital with smoke inhalation and minor burns but was expected to recover.

Soon, Evans' brother arrived home.

"When I saw the house burned up, that's the first thing I asked about -- where is my sister?" Kavaucey Lewis said.

Lewis, 20, said he lives in the house with five siblings and their mother.

He quickly learned about her rescue and thanked Anderson.

"I just told him how much I appreciate it because my sister is my heart," he said.

Anderson was humble about what he had done.

"I'm glad I was here and could help," he said. "I really do wish if that was my family, somebody would do the same thing."

Lewis said he couldn't thank Anderson enough.

"He went in there and, you know, he's a hero," he said. "He went above and beyond."

Anderson said the word "hero" doesn't fit.

"I don't feel like a hero," he said. "I just feel like, I mean, it was reaction. At the time, I just went with my instincts."

Firefighters are investigating how the fire started.

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Red Cross Holds Massive Drill In North Texas

NBC 5

American Red Cross volunteers and vans respond to a Dallas street during a two-state emergency exercise.

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If you saw an American Red Cross mobile van in your neighborhood Saturday, you were not alone.

The agency held a huge drill to help prepare for the upcoming severe weather season.

More than 700 volunteers in 40 locations across Texas and Oklahoma participated in the disaster assessment. Locations in North Texas included Dallas, Arlington and McKinney.

Actors played the part of homeowners following a tornado outbreak.  Teams responded to check out damage and tend to victims.

Organizers said the large scale exercise will help them get ready for the real thing.

"We've done this at a state level before," said T.D. Smyers of the American Red Cross. "But this is the first one that's been simultaneous across this many areas. We think that's a realistic way to approach it... to get everybody ready and to raise awareness of the public."

On April 3, 2012, a tornado outbreak produced 17 tornadoes throughout the Dallas/Fort Worth area. No one was killed but more than 1100 homes were damaged or destroyed.

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Fire Cancels Saturday Night Ballet At Bass Hall

Chris Van Horne, NBC 5 Fort Worth Reporter

Saturday night Texas Ballet Theater performance canceled; Sunday show scheduled to go on.

Fire Cancels Ballet At Bass Hall

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Bass Performance Hall in Fort Worth's Sundance Square was evacuated when fire alarms went off just after 6:00 p.m. Saturday.

NBC 5 Fort Worth reporter Chris Van Horne said there was a noticeable burning smell as he arrived at Bass Hall.

Workers and dancers were evacuated and stood across the street waiting for word on what happened.

Bass Hall representatives said there was a small electrical fire. However, the exact cause of the fire is still under investigation.

A curtain caught fire and according to the Fort Worth Fire Department, stage hands used fire extinguishers until firefighters arrived and used hand extinguishers to put out the fire.

There was no major damage.

Texas Ballet Theater was scheduled to perform Val Caniparoli's Lambarena and Glen Tetly's Voluntaries at 8:00 p.m. The fire department ruled that the show would not go on.

The fire department and Bass Hall will continue with clean up Saturday night, but Hall officials expected shows to resume on Sunday.

Dione Kennedy, President & CEO of Performing Arts Fort Worth issued the following statement:

"Tonight's Texas Ballet Theater performance has been canceled due to a small fire. A curtain above the stage caught fire late this afternoon between performances. No patrons were in the building at the time. The fire was quickly contained by the Fort Worth Fire Department and there was no structural damage to the Hall. We are working closely with the fire department to determine the cause of the fire. Texas Ballet Theater's Sunday performance is still scheduled for 2pm. Please contact Texas Ballet Theater's box office for more information."
 

Fort Worth fire crews spent most of their time clearing the hall of smoke. Fire spokesman Battalion Chief Richard Harrison says the fire was put out quickly.

"Units arrived on scene, they made entry and they found security crews were attempting to extinguish a curtain fire that was on the stage," Harrison said. "They were using portable extinguishers. The fire department went on and used red line, a smaller diameter hand line to extinguish the fire."

There were a few customers going to the box office at the time the alarms went off. Matt Willison said the evacuation of the building was handled calmly.

"The alarm just started going off right away," Willison said. "Nobody really panicked, they just went 'everybody across the street.'"

Long time volunteer workers said they couldn't recall experiencing any fire or cancellation like this before. Bass Performance Hall opened in Sundance Square in 1998.

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